As the impact of the COVID-19 pandemic spreads, both in terms of the number of infections and to our daily lives, we remain committed to helping our clients as best we can, while taking precautions to reduce the potential for exposure and infection. We hope that you are also taking similar precautions to protect yourselves, your families, your friends and colleagues and your business. The “shelter in place” directives are unprecedented in our lifetime to combat the spread of the COVID-19 virus and flatten the infection curve. Our agency implemented a remote work model long before the outbreak and, for now, we remain fully staffed and working regular hours in order to serve our clients. We are also responding afterhours in order to provide prompt response to the questions and concerns expressed. We have been working to obtain resources for our commercial and personal clients, the links of which are listed below and which provide information and resource both for employees who have been displaced by the closure of their employer’s businesses as well as for business owners, who have been forced to temporarily close or reduce operations. In addition, the California Department of Insurance has issued recommendations to agents, brokers and insurers to continue to pay claims and provide policyholders extra time to pay premiums. As each insurer incorporates the extension period in their own way and as additional instructions from the Department of Insurance are generated as the situation changes, we will continue to work diligently to assist our clients and provide additional information and resources, as they become available.
Our hearts are heavy for all those affected by the pandemic and who have lost loved ones. We hope you will take all the appropriate precautions of sheltering in place, social distancing, sanitation, hand-washing and keeping your hands away from your face, mouth and nose. We are committed to staying connected to you and welcome your questions and/or need for information. We will pass along all we can to assist you, your families and your businesses. Sincerely,